The Bob Effect: Serving Confidence (and Coffee!)

When Bob first walked through the doors at Omnia Inclusive back in February 2022, he was still at school and only came in for one morning a week. But even in those few hours, it was obvious – Bob had something special. He brought this spark with him: a mix of energy, curiosity, and a genuine eagerness to give everything a go.

Over the years, Bob thrived across all parts of our Youth NIDS employment, social and independence programs. He was always willing to try new things, whether it was writing his first resume, learning customer service in our in-house Mini Woolies Omnia site or rolling up his sleeves in the kitchen for one of our cooking sessions. Bob dived headfirst into every opportunity. Nothing seemed too big, too new, or too hard — he just gave it a go, and it paid off.

“Bob has made fantastic progress during his time with Omnia Inclusive. His confidence and work skills have improved so much. He’s even built strong social skills—especially active listening - and now feels confident connecting with people outside of Omnia.”

– Bob’s NDIS Coordinator

Pretty quickly, customer service stood out as one of Bob’s natural talents. In our in-house Mini Woolies Omnia site, he had this way of making people feel instantly welcome.

But it was the kitchen where Bob truly lit up. Cooking went from being a weekly workshop to a real passion. He experimented with new recipes, sharpened his independence, and started to see hospitality as more than just a skill – it was something he could build a future around.

Bob had set himself a goal: to try different types of work until he discovered what he really loved. With the support of our NDIS team, he explored industries ranging from retail to fitness to education. He gave his all at places like Bunnings, Planet Fitness, Little Lunch Café, and Henschke Catholic Primary School. And the feedback? Always glowing. In fact, the team at Omnia Inclusive started calling it “The Bob Effect” – wherever Bob goes, people remember him.

At Moorish Café, he became such a favourite that customers started asking, “When’s Bob in next?” They didn’t just want a coffee – they wanted a Bob coffee. That experience led to a job offer, marking one of his biggest milestones yet: stepping into paid employment.

He also landed work at Bullitt Transmissions, where he not only learned the ropes but also smashed another personal goal: mastering public transport. Thanks to our travel training sessions, Bob now travels independently – a huge step toward building his confidence and freedom.

And Bob himself sums it up best:

“Omnia has helped me become more confident in my skills for work. I can’t thank Ash and Olivia enough for everything they’ve done for me. I’m getting better at my coffee-making skills, which I first learned during work experience. Omnia is amazing.”

But work is only one part of who Bob is. Ask anyone at Omnia Inclusive, and they’ll tell you about his big personality, sense of humour, and love of movies. Social Fridays are still one of his favourite things to do – especially trips to Forum 6 cinemas. He’s even turned up in costume more than once, most memorably for Ghostbusters. His creativity, humour, and love for film brings joy to everyone around him.

Bob’s journey shows what can happen when someone is given the space to grow at their own pace, with the right support, and with people who believe in them every step of the way. He’s proof that confidence, passion, and a little spark can open up a world of opportunity.

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